SUPPORT CENTER

To create an account in the Byblos app:

1. Download the Byblos app from your device's app store
2. Open the app and tap "Sign Up" or "Create Account"
3. Enter your full name, email address, date of birth, and gender
4. Read and accept the Terms of Service and Privacy Policy
5. Tap "Create Account" to complete the registration process

You'll receive a verification email with a one-time code to confirm your account. Be sure to check your spam folder if you don't see it in your inbox. Enter this code in the app to activate your account.

To purchase tickets for Byblos events:

1. Log in to your Byblos account
2. Go to the "Events" section in the app
3. Browse upcoming events and select the one you want to attend
4. Tap "Buy Tickets" and select the ticket type and quantity
5. Review your order and proceed to checkout
6. Select your preferred payment method and complete the payment
7. Your tickets will appear within the Event in the app

Byblos accepts major credit cards through the app.

All payments are processed securely through our payment partners. Your payment information is not stored on our servers.

To view your purchase history:

1. Log in to your Byblos account
2. Go to the "Wallet" tab in the app
3. Look under "Transactions"
4. You'll see a list of all your past purchases, including tickets and other items
5. Tap on any transaction to view more details

To update your account information:

1. Log in to your Byblos account
2. Go to your Profile
3. Select "Edit Profile" or "Account Settings"
4. Update the information you want to change
5. Save your changes

You can update your name, email address, and other profile information. However, for security reasons, changes to your date of birth may require additional verification.

To delete your account:

1. Log in to your Byblos account
2. Go to your Profile
3. Select "Account Settings"
4. Scroll down and tap on "Delete Account"
5. Follow the prompts to confirm account deletion

If you're experiencing app crashes or performance issues, try these steps:

1. Close the app completely and reopen it
2. Restart your device
3. Check for app updates in your device's app store
4. Ensure your device's operating system is up to date
5. Check your internet connection
6. If problems persist, uninstall and reinstall the app

Note that reinstalling the app will not delete your account or data, as these are stored on our servers.

If you're having trouble logging in:

1. Double-check that you're using the correct email address
2. Check your email inbox (including your spam folder) for the one-time code
3. If you still can't log in, contact our support team at [email protected] for assistance

If you've purchased a ticket but it's not appearing in your app:

1. Make sure you're logged in with the same account you used to purchase the ticket
2. Check your email for purchase confirmation
3. Go to the specific Event in the app and look for your ticket there
4. Go to the "Wallet" tab and check under "Transactions" to see if the purchase was completed
5. Check that your payment was processed successfully
6. If your ticket still doesn't appear, contact our support team at [email protected] with your purchase confirmation

If you're experiencing issues with payments:

1. Verify that your payment method is valid and has sufficient funds
2. Check that your billing information is entered correctly
3. Ensure your payment method isn't blocked for international or online transactions
4. Try using a different payment method
5. Check your internet connection
6. If problems persist, contact your bank or payment provider first, then our support team